INTRODUCTION

The Hotel has adopted these “HOUSE RULES”, which set out the policies, standards and rules governing the relationship between the Hotel and its guests.

These Regulations shall also apply to and be binding upon:

• Visitors and/or occasional guests accompanying hotel guests.
• Users of the hotel’s services and facilities open to the general public.
• Anyone who, even occasionally, visits or wanders around the hotel.
• Attendees at events held at the hotel.
• Contractors, organisers and staff involved in the organisation and running of events held at the hotel.

These Regulations shall apply to all areas and spaces within the premises, whether for exclusive or communal use, without exception.

These Regulations are available to guests at the hotel reception and may be consulted at any time, as well as on the hotel’s website.

Ignorance of these Regulations does not exempt you from complying with them, as they are based on current rules and legislation.

These Regulations shall remain in force continuously and without interruption until they are amended or replaced by another set of regulations. In case of doubt, they shall be deemed to remain fully in force in all their provisions and rules.

The rules and prohibitions set out in these Regulations, with which those to whom they apply must comply, shall not be construed as excluding other analogous or similar conduct not expressly mentioned herein, but which clearly arises from the spirit and intention of these Regulations.

Breaches of these Regulations shall, where possible, be rectified immediately and, where appropriate, may be penalised in accordance with the applicable labour, civil or criminal legislation, without prejudice to any other liabilities the offender may incur and the appropriate exercise of

any legal action that may be necessary.

The Hotel reserves the right to refuse admission and to cancel the booking, without entitlement to a refund, of any guest who contravenes these Regulations, as well as the rules of good conduct and common sense, or who in any way behaves disrespectfully towards the Hotel’s facilities or other people on the premises, whether staff or guests.

We thank you for choosing to stay with us and for strictly adhering to our Rules and Regulations, which have been drawn up for your own benefit.

In any case, should you require further information, please do not hesitate to contact Reception. We would like to remind you that the hotel manager, together with the reception staff and, where applicable, the concierge, are responsible for liaising with guests at the hotel and for providing them with information and advice.

Applicable legislation

The Rules of Procedure are governed by Spanish law.

Idioma

These Regulations are available in several languages, but only the Spanish text is legally binding, and it shall prevail in the event of any difference of interpretation or of any other nature.

CHECK-IN REGISTRATION (POLICE REGISTRATION FORM) AND ADMISSION DOCUMENT (WELCOME)

At reception, the necessary registration and check-in procedures will be carried out, and magnetic keycards for accessing the accommodation will be issued.

Check-in is available from 3.00 pm until 10.00 pm on the day of arrival, and check-out is by 12.00 pm on the day of departure.

If a guest arrives before check-in time and the hotel has rooms available, they may check in from 8.00 am.

If, for personal reasons, a guest needs to check in after 10.00 pm, they must give 24 hours’ notice prior to arrival.

The hotel will not accommodate minors travelling alone; consequently, room bookings or stays by minors are not permitted.

However, minors aged between 16 and 18 may be authorised in writing by a parent or guardian to stay at the hotel, provided that the parent or guardian takes responsibility for them and agrees to pay the relevant bill. In the case of children under 16, they must always be accompanied by a parent or guardian.

ARRIVAL REGISTRATION (POLICE FORM)

Any person or persons wishing to use the accommodation units, the communal facilities and, where applicable, the additional services offered by the hotel must present their identification documents for the purposes of registration and entry in the establishment’s guest register.

Where guests are part of a pre-booked group (bookings of 10 or more rooms are considered group bookings), your representative will provide lists along with the identification documents of the group members.

In Spain, a passport, national identity card (DNI) and driving licence are considered valid forms of identification. If you are a foreign national, you may register by presenting your passport or national identity card if you are from an EU country or any of the following countries:

• Andorra, Iceland, Switzerland, Norway, Malta, Monaco or San Marino.

You can also register using your valid Spanish residence permit if you are a foreign national residing in Spain.

This regulation is mandatory pursuant to Order 1922/2003 of 3 July issued by the Spanish Ministry of the Interior, which establishes the requirement to keep registers and records of guests at accommodation establishments, Royal Decree 933/2021 of 26 October and pursuant to the provisions of Article 12.1 of Organic Law 1/1992 of 21 February on the Protection of Public Safety.

In accordance with this regulation, every guest, whether travelling individually or as part of a group, must complete their own registration form. The registration form must be signed in person by all travellers aged 14 or over.

Accommodation is non-transferable; therefore, the Hotel will refuse accommodation to any guest who fails to comply with this registration requirement and reserves the right, if it deems it appropriate, to request identification from the guest and any persons accompanying them during their stay. Furthermore, no person not registered with the police may enter the Hotel, unless expressly authorised by the Management .

The hotel management accepts no liability for any false or incomplete information provided by the guest when completing the registration form; the details on this form must be filled in either in full by the guest or by the hotel, based on the information appearing on the identification documents provided by the guest for this purpose.

In accordance with current regulations, the identification details provided will be passed on to the authorities by the hotel.

Once the guest or guests have been registered, this establishment will draw up an admission document stating the name of the guest formalising the admission (one person is sufficient), the establishment’s trading name, its tourist classification, the details of the accommodation allocated, the price per day or per stay, the type and price of any additional services booked, and the dates of arrival and departure. .

Users must provide proof of their status by showing their admission document when requested.

The admission form serves to confirm the tourist accommodation contract and will be accepted as proof for administrative purposes; it must be signed by the person concerned to formalise their admission. The original signed document will remain at

a document issued by the establishment, which will be kept for the legally prescribed period for inspection by the tourism authorities, with a copy provided to the guest, who must sign it.

By signing this document, the customer confirms that all the information provided and contained herein is true and accurate, and accepts the terms and conditions set out in the document.

Furthermore, by signing the registration form, the guest is deemed to have expressly accepted these Regulations, their rights and obligations, and shall be bound to comply with the rules set out therein and those issued by the Management regarding safety, good conduct and hygiene for the proper use of the establishment, its facilities and the Hotel’s equipment.

PROVISIONS IMPLIED IN THESE RULES

In accordance with Article 25 of Decree 13/2020 of 18 May, the establishment has adopted the following Internal Regulations, which must be strictly observed by all customers.

Article 25 of Decree 13/2020 provides that:

1. Hotels must have a set of house rules setting out mandatory requirements for guests during their stay, provided that these do not contravene the provisions of Law 13/2011 of 23 December or this Chapter.

• The rules and regulations shall always be available to users and shall be displayed, at least, in Spanish and English, in a visible and easily accessible place within the establishment. These rules and regulations must be published on the establishment’s own website, if one exists.
• Operators of hotel establishments may call upon the police to remove from the premises any persons who fail to comply with the house rules, fail to comply with the usual rules of social coexistence, or attempt to enter or remain on the premises for a purpose other than the normal use of the service, in accordance with the provisions of Article 36.4 of Law 13/2011 of 23 December.

RULES OF PROCEDURE

1. Guests are required to present proof of identity upon check-in at the hotel.

• Every guest at the hotel, prior to check-in, will be provided with a check-in document which must be signed by the guest, and which states the name, category and registration number of the establishment, the number or identification of the accommodation unit,  the number of people who will be staying there, meal plan, check-in and check-out dates, and the price of the accommodation if the guest has booked directly with the hotel. Once signed, the admission document shall be retained by the hotel. .
• Upon signing the admission document or accommodation contract, you will be issued with an identification card (in establishments where this is used to provide the contracted services), which you must present if you wish to make use of those services. 

4.Obligations of users of tourist services: The owners of establishments may refuse entry to, or require to leave, any users who fail to comply with, or have

has previously failed to comply with any of the following obligations (Articles 36(3) and 22 of the Tourism Act 13/2011)

   •Observe the rules on social behaviour and hygiene issued to ensure the proper use of tourist establishments.

  •Comply with the internal rules of tourist establishments, provided they do not contravene the law.

  •Please adhere to the agreed check-out date and vacate the room

  •Payment for the services contracted must be made upon receipt of the invoice or within the agreed timeframe; the fact of lodging a complaint does not exempt the customer from payment

  •Respect the premises, facilities and equipment of tourism businesses.

•To respect the natural environment, the historical and cultural heritage, and the tourist resources of Andalusia

• The hotel may request advance payment, by any of the following means: credit card, bank transfer, etc., for the services booked, covering both the full booking and any extras.
• The hotel stay begins at 3.00 pm on the first day of the booked period and ends at 12.00 noon on the day specified as the departure date. During periods of peak occupancy at the establishment, the handover of the accommodation unit to the guest may be delayed for a period of no more than three hours. Without prior agreement, an extension of the stay beyond the contracted period will not be permitted. In the event of an agreement, the amount for a full day must be paid. .
• Two people will not be permitted to stay in a double room that has been booked as a single room. In such cases, the rate applicable to double occupancy will apply.
• The hotel provides a safe deposit box service for the safekeeping of cash and valuables, which may be deposited at reception in exchange for a receipt. The hotel accepts no liability for the loss or theft of cash or valuables that have not been deposited in the aforementioned safe deposit box.
• Rooms are cleaned between 9.30 am and 2.00 pm.   

The towels in the room are not to be used for any purpose other than personal hygiene.

1. Smoking is prohibited on the premises, except as permitted under Law 28/2005 on public health measures to combat smoking, and Law 42/2010 of 30 December, which amends it.
2. It is forbidden to bring food or drink into the hotel premises for consumption inside the building. 
3. Access is prohibited to persons accompanied by animals without the express authorisation of the establishment, with the exception of persons accompanied by guide dogs, in accordance with Law 5/1998 of 23 November on the use of guide dogs in Andalusia by persons with visual impairments.
4. Para aquellos servicios del establecimiento destinados tanto a  clientes  como  al  público  en  general,  se  impedirá  el  acceso y/o la permanencia de personas, en los siguientes supuestos:
5. Cuando el aforo establecido se haya completado con los usuarios que se encuentren  en  el interior  del recinto  o establecimiento.

• Cuando se haya superado  el  horario  de  cierre  del establecimiento.
• Cuando se carezca de la edad mínima establecida para acceder al local, según la normativa vigente.
• When the person wishing to check in has not paid for the entire stay.
•  If a guest displays violent behaviour, particularly if they act aggressively, show disrespect towards other guests or the inn’s staff, cause disturbances, create dangerous situations or cause inconvenience to others.
• When a person does not meet basic hygiene standards.
• Where a person carries weapons or objects that could be used as such, unless, in accordance with the provisions of the relevant regulations in force at the time, they are members of the security forces or private security guards employed by private companies, and they enter the premises in the course of their duties.
• Where a person is using drugs, narcotic or psychotropic substances, or shows signs of having used them, and where a person displays obvious signs or behaviour indicating that they are intoxicated.   Likewise, it shall be grounds for expulsion if they cause malicious damage to the premises, cause a disturbance or make excessive noise, particularly in response to complaints from other users whose peace and privacy are being disturbed.  

i) Where a person has committed any theft within the premises.

j) Where a guest has misused hotel facilities to move between rooms, including the practice known as ‘balconing’ or any similar activity.

k) Swimwear is not permitted in the breakfast area or in the hotel’s communal areas. To access these facilities, swimwear must be dry, and guests must wear at least a short-sleeved T-shirt and shorts.

1. In all such cases, the hotel may seek assistance from the relevant law enforcement officers.
2. Nevertheless, in the cases described above, the person remains liable for any costs incurred up to the point at which they were barred from entering or remaining on the premises. 
3. NUMBER OF PEOPLE PER ROOM.

16.1. The following is not permitted:

Accommodation for more than two people in a double room (010, 102, 103).

Accommodation for more than three people in a superior room (011, 101, 104).

Accommodation for more than four people in a Deluxe room (105).

For these purposes, children aged between 0 and 18 will always be included.

16.2. Visitors will not be permitted in the rooms either.

16.3. Unregistered guests may not be accommodated, and the number of people in each room must not exceed the capacity allocated by the company.

16..4. Children under the age of 18 may not stay unless accompanied by a parent or legal guardian who takes responsibility for them.

1. DATA PROTECTION.

17. 1. Our guests’ personal data may be included in our records solely for administrative purposes; they may access this data at any time to request its correction, amendment or total or partial deletion by simply contacting the hotel by any means, and such data will only be disclosed to public authorities in accordance with current legislation.

17.2. Our guests’ personal data may be included in our records for purely commercial and promotional purposes. Guests may access this data at any time to request its correction, amendment or total or partial deletion by simply contacting the hotel by any means, in accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data.

PARKING AND GARAGE.

1. When parking your vehicle, please use only one parking space.
2. Use of the disabled parking space must be justified by displaying the required permit inside the vehicle.

• The car park is a service for residents of the establishment, the use of which is subject to payment of the rate set by the establishment, from 1.45 pm to 12.45 pm the following day, unless another rate and schedule are agreed directly with the establishment, in which case this would be reflected in the welcome contract, and subject to the availability of spaces.
• El   The establishment accepts no liability for any damage caused to or sustained by vehicles using the car park service, nor for any items left inside them, nor for the theft of the vehicle itself.

BREAKFAST SERVICE

20. Breakfast is served from 8 am to 11 am every day.

21.Food must not be taken out of the breakfast area.

22.Access to the breakfast area is not permitted unless you are properly dressed and presentable; in other words, you may not enter barefoot, with dirty hands, etc. The reception staff reserve the right to refuse entry on these grounds.

23. We do not offer a room service breakfast, but upon the guest’s express request and subject to our approval, breakfast may be served in the room; in such cases, the price may be increased by up to 20% on top of the standard rate for this service.

INFORMATION AND QUESTIONS

24. If you have any queries or questions regarding the hotel’s operations, please speak to our reception staff, on our 24-hour telephone number 689610495 or via WhatsApp on the same mobile number. We will be happy to assist you and, if necessary, put you in touch with the person best placed to resolve your query or issue, with the Hotel Manager being the person ultimately responsible for the hotel..

INFORMATION ADDITIONAL SERVICES PROVIDED BY THIRD PARTIES

• You can enquire at reception about excursions, services and experiences provided by companies other than the hotel operator, and book these services directly through the hotel, provided that the companies in question agree to this arrangement.
• This establishment accepts no responsibility for services provided by companies other than the hotel operator.
• All the facilities and services provided by the hotel comply with the relevant safety measures, ensuring and promoting your safety.
• In particular, at this establishment we can arrange tickets for Cabárceno Nature Park. Payment for the tickets must be made at the time of booking, and under no circumstances will a refund be given.

 TERMS OF USE

• TOWELS: Guests are not permitted to take towels or other items from the room for use outside.
• WASHING AND DRYING LAUNDRY: No está permitido lavar ropa en las habitaciones ni tender prendas en las ventanas, en las barandillas de las terrazas ni en el interior de las mismas, colgada de cuerdas ni tampoco en los pasillos.
• QUIET: From 10 pm onwards, guests are required to keep the noise to a minimum in the corridors and guest rooms so as not to disturb other guests’ rest. Please keep the volume of the television and your own voices down.
• MOBILE DEVICES: We would also ask that, when using mobile devices in any public area of this hotel, you keep the volume to a minimum or switch to silent mode out of consideration for other guests and visitors.
• COMPUTER EQUIPMENT: When using the computer equipment and internet connection provided at the Hotel, the Guest must comply with current legislation (in particular intellectual property laws) and ensure that the hardware and software remain in good working order.
• SECURITY CAMERAS: In order to ensure the safety, privacy and peace of mind of guests, this hotel has installed technical equipment, including cameras (some of which record continuously), in corridors and other public areas; footage from these cameras may be made available to the authorities in cases provided for by law.
• FIRE EXTINGUISHERS: A sufficient number of fire extinguishers and smoke detectors have been installed in the hotel for use in the event of a fire. In such circumstances, guests must follow the instructions displayed on the equipment and notify the hotel reception.
• ELECTRICITY: The electrical supply in your room is 220 volts.

• Guests are strictly prohibited from using the electrical supply and mechanical equipment installed in their room for any purpose other than that for which they are intended.
• The hotel’s safety regulations strictly prohibit the use of hair straighteners, curling irons and other electrical, gas or similar appliances that could cause a fire anywhere in the hotel or in the guest rooms.
• To help save energy, please switch on the air conditioning with the doors and windows closed.
• CAMERAS AND OTHER IMAGE-CAPTURING DEVICES:
• It is prohibited to take photographs or videos in which other guests or hotel staff appear, and particularly if they feature minors, people in swimwear or topless, or other individuals with specific characteristics, such as mobility difficulties, Down’s syndrome or other characteristics, for example those that might indicate religious beliefs.
  • SIt is prohibited to take photographs or videos of staff members whilst they are carrying out their duties, unless the employee in question has given their consent; for example, taking a photograph or video with an entertainer, a waiter or others, in which the employee is clearly seen to be posing for the photograph.
  • Photos and videos taken by guests in which other guests or a member of staff can be identified may only be used for private family purposes, and their publication is strictly prohibited in any physical medium (documents, articles, leaflets, etc.), electronic medium (e.g. email), or online medium (websites, social media, blogs, establishment review sites such as Tripadvisor or similar).).
  • Any unauthorised use of a guest’s or employee’s image may constitute an offence against honour, privacy and personal image, punishable by up to FOUR YEARS’ imprisonment, and, in the event of public dissemination, by up to FIVE YEARS’ imprisonment.

TIPS AND SUGGESTIONS•

• Keep an eye on your luggage and make sure it is secure; do not leave it unattended.
• Keep the door closed when you are in your room.
• Close your bedroom door when you leave, and try opening it again to make sure it is properly closed, even if you are only going to be away for a short while.
• Please keep the room as tidy as possible to make our daily cleaning tasks easier.
• Never display jewellery, money or valuables in your room.
• Please notify management immediately of any unusual occurrences you notice, such as: people behaving suspiciously in the corridor, repeated phone calls from people who do not identify themselves, or unknown people knocking on your door.

 •Keep your room key safe. Do not simply leave it on the reception desk; always hand it back in person when you leave the hotel. Never show your room key in public places.

•If you forget or lose your key, only reception staff are authorised to provide you with a new key to open your room.

.•Please don’t be annoyed if you’re asked to show your ID at reception. It’s for your own safety.

•When socialising with strangers, do not disclose the name of the hotel or your room number.

•Never allow maintenance staff to enter your room unless you have requested or authorised them to do so through the hotel management.

•Never let anyone into your room with unsolicited deliveries.

•Never discuss specific plans for future trips, outings, etc., in public or with strangers.•

If you would like your room to be cleaned, please hang the sign saying “Please clean the room” on the outside of your door.  

If you do not wish to be disturbed, please display the sign: ‘Please do not disturb’.

•Do not hang clothes over the railing of the terrace or balconies.

.•If you notice any damage or faults, please contact reception.

•The electrical supply in your room is 220 volts.

•Please respect the areas where the rooms are located during the night and at siesta time, and generally avoid making unnecessary noise.

•Please use the facilities with care, taking care of the furniture and the hotel’s gardens and courtyards.

•Please respect the opening hours of all the hotel’s facilities.